We understand that that support is of the utmost importance to our clients.
We are dedicated to providing the best support to our customers and continuously receive positive feedback from our clients on our level of support.
YouthCenter uses industry-standard systems to monitor its systems to detect service-related issues. The YouthCenter team is alerted 24/7 when the threshold criteria are exceeded.
Contact YouthCenterStandard Help desk and product support will be available between the hours of 8:00 am and 5:00 pm ET. Monday through Friday. Clients provide first response support services and forward only qualified support and service requests to YouthCenter. For support contact us at [email protected] or visit our contact page.
The most efficient way to reach our support is via email or our contact form, however, we do provide phone support at 877.692.4978 x1. If a support representative is not available, please leave a message and support rep will get back with you.
We monitor sites and have support techs available 24 hours a day, 365 days a year, however, not all support requests require immediate service which is why we have support severity levels outlined below.
The system is totally inoperative, real-time use is not possible.
24 hours a day, 363 days a year.
In the unlikely event that BizStream site monitoring tools do not detect an issue and the client reports an issue at this severity, a support technician will be immediately assigned to commence resolution of the reported problem. Technicians will be alerted and will respond within 60 minutes. BizStream will maintain a commercially reasonable continuous effort to resolve the reported problem.
A component of the site is inoperative, creating a critical situation for that function, however general use of the site is possible.
8:00 a.m. – 5:00 p.m. EST Monday through Friday Excluding holidays.
If a problem is reported during normal business hours, a support technician will be immediately assigned to investigate the reported problem. In the event that the problem is reported outside of normal business hours, a technician will be assigned to investigate the reported problem at the beginning of the next business day. Once support is assigned, BizStream agrees to maintain a commercially reasonable continuous effort during regular business hours to resolve the reported problem.
All other problems arising with respect to the site which are not critical, including client requested corrective support, preventative maintenance, or any required enhancements or installations.
8:00 a.m. – 5:00 p.m. EST Monday through Friday Excluding holidays.
During normal business hours, the problem will be logged into the support tracking system and an engineer will be assigned to resolve the problem on a next available basis.
YouthCenter is a cloud-based Juvenile Case Management software used by Juvenile Probation, Juvenile Courts, Youth Centers, Juvenile Detention Centers, Outreach Detention Programs, Juvenile Detention Alternative Initiatives (JDAI), and supporting organizations. The software is secure, cost effective, accessible via a web browser. Your subscription fee includes access to the software, technical support, online storage space, and many other benefits. Demonstrations are available at no charge.
11480 53rd Ave, Suite A, Allendale, MI 49401
