Status

Resolution:

5/29/2026 – 2:30 PM ET – We have issued an update to the SafeGuard application, which will resolve the login issue. See the details below.

Issue:

5/29/2026 – 12:00 PM ET – SafeGuard devices are not allowing login. All other YouthCenter services are running.

We will provide updates as we receive them.

5/29/2026 – 12:15 PM ET – We have confirmed the issue and are investigating the issue.

5/29/2026 – 12:30 PM ET – We are continuing to investigate the issue.

5/29/2026 – 12:45 PM ET – We are investigating a SSL Certificate issue between Auth0 and the SafeGuard Devices.

5/29/2026 – 1:00 PM ET – We are continuing to investigate the SSL Certificate issue.

5/29/2026 – 1:15 PM ET – We have narrowed down the issue and are working on a resolution to the issue.

5/29/2026 – 1:30 PM ET – We are continuing to trace the issue.

5/29/2026 – 1:45 PM ET – We are updating the SafeGuard application to improve acceptance of SSL Certificates.

5/29/2026 – 2:00 PM ET – The updated SafeGuard application is undergoing testing.

5/29/2026 – 2:15 PM ET – The SafeGuard application has passed testing.

5/29/2026 – 2:30 PM ET – The updated SafeGuard application has been pushed to all devices as a high-priority update. If you device is online, you should see it updated within the next 30-minutes.

To manually update a SafeGuard device you may login to a device using your Admin Code.
Admin Mode > Play Store > Circle in Upper Right > Manage Apps & Device > Updates Available > Update All

The update takes about 5 minutes.

Resolution:

3/25/2025 – 2:49 PM – The Auth0 engineering team appears to have resolved the issue. Our testing concludes that users may log in without receiving an error.

Issue:

3/25/2025 – 2:00 PM – Our system has detected that users are having trouble logging in to YouthCenter. The issue lies with Auth0, our authentication provider. They are reporting problems with their system and are investigating the problem.

We will provide updates as we receive them.

3/25/2025 – 2:15 PM – The Auth0 engineering team has identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.

3/25/2025 – 2:45 PM – We are still waiting on an update from the Auth0 engineering team.

3/25/2025 – 2:51 PM – The YouthCenter team has been able to log into systems without any issues. However, the Auth0 engineering team is continuing to see intermittent spikes and is actively implementing solutions to help stabilize.

Resolution:

12/5/2025 – 11:56 AM – An issue with the database server caused the YouthCenter and CaseStream applications to become unavailable. Our support team was able to re-establish a connection, which resolved the issue.

Issue:

12/5/2024 – 11:46 AM – Automated system notifications alerted us to a database connectivity issue. Our team is investigating the issue.

Resolution:

11/22/2204 – 4:05 PM – A configuration error caused the YouthCenter application to become unavailable. Standard restoration procedures did not bring the sites back up. Re-publishing the application has resolved the outage and all YouthCenter sites are working as expected. We will continue to monitor this issue and review processes to avoid an issue like this from occuring in the future.

Issue:

11/22/2024– 2:40 PM – System notifications alerted us to a connectivity issue. Our team is investigating the issue.

Resolution:

11/8/2024 – 10:29 AM – All systems have been rebooted. YouthCenter and CaseStream applications are working as expected. We will continue to monitor this issue and review system logs to help avoid it in the future.

Issue:

11/8/2024 – 10:10 AM – System notifications alerted us to a connectivity issue. Our team is investigating the issue.

Resolution:

System resources spiked. We rebooted all systems and YouthCenter and CaseStream application are working as expected. We will continue to monitor to help avoid this issue in the future.

Issue:

As of 7:00 AM EDT we have noted an issue with connectivity to the YouthCenter “Legacy”  and CaseStream systems.  CaseStream users may login and receive a blank screen. YouthCenter users may experience issues with the “Legacy” or “Old System” we are working on resolving the issue.

Resolution:

As of 1pm all systems appear to be coming back online.

BizStream is dedicated to supporting our customers and providing a robust platform. As a part of that commitment, we are in the process changing hosting providers and moving to a cloud based infrastructure. In fact our beta sites are already moved over and they are still available. The remainder of the sites will be moved over in the coming weeks.

We apologize for any inconvenience this may have caused you. If you have any questions, please feel free to contact us. If you experience an extended outage or have any additional support issues, contact [email protected] or call 877.MY.BIZSTream for the fastest service. 

Issue:

6/21/2019 – 12:45pm – The issue appears to be at our hosting provider. We’re working closely with our hosting provider to get it taken care of as soon as possible. We’ll give you updates as they become available.

6/21/2019 – 12:30pm – We received reports that live sites for both YouthCenter and CaseStream are down. We are investigating the issue

Resolution:

The mail relay for our primary host was extremely slow in delivering mail. Despite attempts to fix the solution with our application host, they were not able to resolve the issue. To resolve service, BizStream moved YouthCenter and CaseStream application messaging to a new cloud based mail relay. This migration was inevitable with our migration plan, however was expedited with this issue.

On 1/17/2019 at 5:00 pm ET, service has been restored with the new mail relay.

BizStream is dedicated to supporting our customers and providing a robust platform. As a part of that commitment, we are in the process changing hosting providers and moving to a cloud based infrastructure. You will be getting updates on our migration plan for both the YouthCenter and CaseStream platforms as we continue our move in 2019.  We are always looking to improve our systems and add redundancy.

We apologize for any inconvenience this may have caused you. If you have any questions, please feel free to contact us. If you experience an extended outage or have any additional support issues, contact [email protected] or call 877.MY.BIZSTream for the fastest service.

Issue:

1/13/2019 – We received reports that emails are not going out or are being released slowly from both YouthCenter and CaseStream systems. We have investigated and the issue appears to be with our email provider.

1/14/2019 – The issue is with the email relay. Our provider is working on the issue.

1/15/2019 – A fix within the email relay did not resolve the issue.

1/17/2019 – Email provider has not resolved the issue, BizStream is working to change relay servers to resolve the issue.

Resolution:

The YouthCenter and CaseStream systems experienced an outage starting around 2:30 am this morning.There was a DNS issue with our hosting vendor.

This outage effected sites using the bizstream.com domain. YouthCenter users who were logging in via their youthcenter.net domain still had access to the system, however access to the old interface was limited.

Along with access to the bizstream.com domain, the outage also affected our email routing. If you did not hear from us during the outage, it was due to the extended outage of our email.

As of approximately 11:30 am, we received confirmation that all issues have been resolved.

BizStream is dedicated to supporting our customers and providing a robust platform. As a part of that commitment, we are in the process changing hosting providers and moving to a cloud based infrastructure. You will be getting updates on our migration plan for both the YouthCenter and CaseStream platforms as we approach 2019.  We are always looking to improve our systems and add redundancy.

We apologize for any inconvenience this may have caused you. If you have any questions, please feel free to contact us. If you experience an extended outage or have any additional support issues, contact [email protected] or call 877.MY.BIZSTream for the fastest service.

Issue:

YouthCenter and CaseStream systems are experiencing an outage which started around 2:30 am this morning. 

Resolution:

All systems have returned to normal as of June 21st @ 10:30am

Issue:

The issue was due to a hardware problem with one of BizStream’s vendors.

The issue has been resolved and we are working with the vendor to avoid this type of interruption in the future.

While outages are rare, they may occur.  We are always looking to improve our systems and add redundancy. In this case, the issue was due to a redundancy system in our hosting environment. It should be noted that not all users were effected by this outage.

We apologize for any inconvenience this may have caused you. If you have any questions, please feel free to contact us. If you experience an extended outage or have any additional support issues, contact [email protected] for the fastest service.

Resolution:

BizStream experienced server outages caused from the severe weather that occurred this morning here in West Michigan. As of 10:30am, it appears all applications are up and running however the application may run slow or access may be intermittent.

While outages are rare, they can occur.  We are always looking to improve our systems and add redundancy.  In this case, the redundancy in our hosting environment failed.

We apologize for any inconvenience this may have caused you. If you have any questions, please feel free to contact us. If you experience an extended outage or have any additional support issues, contact [email protected] for the fastest service.

Issue:

As of 8am, the YouthCenter and CaseStream systems are experiening server outages which appear to be caused by the severe weather here in West Michigan.