Ending Support for Internet Explorer

On June 15th, 2022, Microsoft formally ended support for Internet Explorer. Some of our users are still using Internet Explorer (IE) and have asked what support YouthCenter will provide for them going forward. The short answer is that YouthCenter, following Microsoft’s lead, will no longer officially support IE as of June 15th, 2022. We understand this is a big change and have compiled a list of frequently asked questions about this change below:

Why is YouthCenter no longer supporting Internet Explorer?

There are two primary reasons we are no longer able to support Internet Explorer. The first is related to safety and security. Internet Explorer’s core framework is very old, and although it has been updated for many years, the underlying security of the browser is not modern and makes using industry-leading security difficult. Further, if new vulnerabilities are found in Internet Explorer, Microsoft will not patch them. This creates a vector that an attacker could use to access your secured data.

Second, when we are making new features or updating old features, we often have to write a different set of code to support IE as it doesn’t handle many of the modern methods web browsers use to display information. This increases the time it takes to develop and test new features decreasing the number of features we can release to you per cycle.

Will YouthCenter still work in Internet Explorer?

As it stands today, most of our features still work with IE. However, as we build new features and update old features, we will no longer be testing on Internet Explorer. Further, if you find an issue with IE, we will not dedicate time to fix it. We anticipate that at some point in the future, IE simply won’t load YouthCenter properly.

What browsers does YouthCenter support?

YouthCenter is tested and supported on many popular browsers. For PC devices we support the latest versions of Microsoft Edge, Mozilla Firefox, and Google Chrome. For Mac devices, we support the latest version of Apple Safari. For phone and tablet devices, we test on the native browser for Android (Google Chrome) and Mac (Safari).

What about older versions of popular browsers?

While we understand not everyone can or likes to upgrade to the latest version of their browsers, in order to ensure the security of your data, we only officially support the latest version of modern browsers. Older versions will probably continue to function fine, but we don’t recommend using them for security and compliance reasons.

What about other browsers?

We understand that you may have a personal favorite browser other than the major four we’ve listed above. Unfortunately, we can not guarantee other browsers will work. Many are built on similar foundations to the major four and in our limited review, many seem to fully or nearly fully work.

How do I report a bug in YouthCenter used in a modern browser?

If you find something you believe is a bug, we encourage you to reach out to our support team by emailing [email protected] or submitting a ticket via our website.

You can read more about the end of support for IE on Microsoft’s official website here.