Resolution:
3/25/2025 – 2:49 PM – The Auth0 engineering team appears to have resolved the issue. Our testing concludes that users may log in without receiving an error.
Issue:
3/25/2025 – 2:00 PM – Our system has detected that users are having trouble logging in to YouthCenter. The issue lies with Auth0, our authentication provider. They are reporting problems with their system and are investigating the problem.
We will provide updates as we receive them.
3/25/2025 – 2:15 PM – The Auth0 engineering team has identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.
3/25/2025 – 2:45 PM – We are still waiting on an update from the Auth0 engineering team.
3/25/2025 – 2:51 PM – The YouthCenter team has been able to log into systems without any issues. However, the Auth0 engineering team is continuing to see intermittent spikes and is actively implementing solutions to help stabilize.